Suspending Payments

Customers with a recurring payment method can request to suspend payment for a period of time if they are aware of a reason the payment will fail, such as insufficient funds in their bank account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices.. AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. users can edit the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.’s account selecting to Suspend From Payment, specifying the From Date and To Date the suspension should be applied. Once the To Date is passed, any payments previously suspended will be attempted.

Users can also view any suspensions that may be active on an account in the Account Summary > Financials > Suspensions panel.